Frequently Asked Questions
Welcome to Our Help Site
## How your welcome discount works
When you sign up, your discount arrives by email as a code. You can enter it at checkout in the "Discount code" box and tap Apply before paying. If you don't see the email within a few minutes, please check your spam/promotions folder.
## Applying a code at checkout
- Add your pieces to the cart and head to checkout.
- Enter your code in the Discount code field and tap Apply — you'll see the total update before you pay.
- Then complete your order.
## If your code says "not valid" or won't apply
This usually means one of the following:
- It's already a discounted item or sale. Only one discount can be applied per order, so a code won't stack on top of an item that's already reduced or part of an active sale.
- A typo or extra space. Copy and paste the code exactly as it appears, with no spaces before or after.
- The offer has ended or was single-use. Welcome codes are for one order.
Still stuck? Reach us at info@karma-elements.com with the code and we'll sort it out.
##I already placed my order without the discount
No problem — email info@karma-elements.com with your order number (it starts with #KE and is in your confirmation email) and the code you meant to use. As long as your order hasn't shipped, we'll apply the difference for you. There's no need to cancel and reorder.
##Some items in my cart aren't discounted
A few pieces like clearance items may be excluded from certain promotions. If your total doesn't look right during a sale, send us a screenshot and we'll make it right.
When you sign up, your discount arrives by email as a code. You can enter it at checkout in the "Discount code" box and tap Apply before paying. If you don't see the email within a few minutes, please check your spam/promotions folder.
## Applying a code at checkout
- Add your pieces to the cart and head to checkout.
- Enter your code in the Discount code field and tap Apply — you'll see the total update before you pay.
- Then complete your order.
## If your code says "not valid" or won't apply
This usually means one of the following:
- It's already a discounted item or sale. Only one discount can be applied per order, so a code won't stack on top of an item that's already reduced or part of an active sale.
- A typo or extra space. Copy and paste the code exactly as it appears, with no spaces before or after.
- The offer has ended or was single-use. Welcome codes are for one order.
Still stuck? Reach us at info@karma-elements.com with the code and we'll sort it out.
##I already placed my order without the discount
No problem — email info@karma-elements.com with your order number (it starts with #KE and is in your confirmation email) and the code you meant to use. As long as your order hasn't shipped, we'll apply the difference for you. There's no need to cancel and reorder.
##Some items in my cart aren't discounted
A few pieces like clearance items may be excluded from certain promotions. If your total doesn't look right during a sale, send us a screenshot and we'll make it right.
Our company headquarters are located in Hong Kong, China and our team members work from different locations worldwide! We firmly believe in flexible hours and remote work but ensure we always provide our customers with the best service possible. It is not uncommon that we respond to your emails late at night or even on weekends because we love our jobs and enjoy dedicating our time to making our customers happy.
We offer PayPal as a payment option but we offer other options as well. We accept all major credit and debit cards, PayPal, Shop Pay, Apple and Google Pay.
We offer safe shopping and accept payment via PayPal and all major credit cards. Cash on delivery and bank payment are currently NOT available.
Our store can display multiple currencies for a better shopping experience. However, the default checkout currency is US Dollars. If you are checking out with another currency, your bank will convert the amount to your currency based on the current foreign exchange rate. You may see the equivalent amount by selecting your currency from the dropdown.
Yes, all the items are cleansed before being sent to our customers. We work in partnership with practitioners and artisans from around the world to provide you with authentic and high-quality items.
Yes, our items are genuine and of high quality and made of original materials. All product pages specify the exact material. All our products comes with certifications.
We source our products from trusted manufacturers all around the globe. Many of our products are made in Asian countries such as Singapore, India, Tibet, China, Thailand, Hong Kong and Japan, the centers of spirituality.
Through factory inspections and production guidelines, we ensure the highest quality of product and fair work conditions.
Through factory inspections and production guidelines, we ensure the highest quality of product and fair work conditions.
No, signing for shipments is not necessary.
Virtually our products can be shipped to all countries around the world except for those products with restrictions or impossible to be shipped at certain destinations. If your order is impossible to be shipped, we will contact you. If you are interested in a wholesale order, please contact us, we'd be happy to discuss!
We partner with shipping company to offer a seamless tracking and delivery process.
You will receive an email with the tracking information after your order is placed and your package leaves our warehouse, generally within 24-48 hours. That email includes a link to your order tracking page.
If you already have your tracking number, you may also use our tracking portal to track your package here.
You will receive an email with the tracking information after your order is placed and your package leaves our warehouse, generally within 24-48 hours. That email includes a link to your order tracking page.
If you already have your tracking number, you may also use our tracking portal to track your package here.
We partner with the best available shipping services to ensure your order arrives as quickly as possible. You can choose the shipping services during your order checkout.
Transit time can vary by location, but always aim for your order to arrive as quickly as possible. General transit times are:
.US Standard: 7-10 business days
.US Expedited: 5–7 business days
.Canada: 10–20 business days
You'll receive a tracking number by email once your order ships. We do international shipping? Email us at info@karma-elements.com if you need further information.
.US Standard: 7-10 business days
.US Expedited: 5–7 business days
.Canada: 10–20 business days
You'll receive a tracking number by email once your order ships. We do international shipping? Email us at info@karma-elements.com if you need further information.
All items are in stock and ship within 3 business day unless otherwise noted.
Standard Shipping: Delivered within 7-10 business days. Shipping is free on orders over $60.
Expedited Shipping: Choose expedited shipping at checkout for delivery within 5-7 business days.
Standard Shipping: Delivered within 7-10 business days. Shipping is free on orders over $60.
Expedited Shipping: Choose expedited shipping at checkout for delivery within 5-7 business days.
Tracking information generally updates 48-72 hours after your tracking number is received. This allows time for the carrier to pick up your item and tracking to go live on their end.
While we aim to provide as close to real-time information as possible, tracking from our carriers does not always update in real-time. Please do not be alarmed if you see a delay between when the label is created, when you receive your tracking number, and when tracking goes live.
If your shipment is delayed due to weather or other carrier delays, rest assured that your order will be delivered!
If your shipment is delayed due to weather or other carrier delays, rest assured that your order will be delivered!