PRIVACY Policy
Last Updated: June 18, 2026
SECTION 0 - WHO RUNS THIS WEBSITE?
This website referred to as "Karma & Elements" is operated by:
Tobuyer Co., Ltd d/b/a Karma & Elements
Unit 2, 9/F., One Mong Kok Road Commercial Centre,
1 Mong Kok Road, Kowloon, Hong Kong
Email: info@karma-elements.com
Phone: +852 6778 1555
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SMS marketing (if applicable): With your consent, we may use your phone number to send you marketing messages via SMS. These messages may include promotions, updates, and other marketing communications related to our products and services. Your phone number will not be shared with third parties or affiliates for their marketing purposes. Standard message and data rates may apply.
How to manage your personal information?
You can access and manage your information through the following ways.
1. Query, correction and supplement your information.
We will strive to make you review, correct or supplement your information here. If you need to review, correct or supplement, please visit our website and log in to your account for operation. If the exercise of a certain right cannot be operated on the account page, you can contact us through the contact information in this policy, and we assist you in the corresponding operation.
2. Account logout and delete your personal information.
If you don't want to continue using our products, you can use the work order system (the specific path is to log in to your account, click customer service order, select legal issues and other rights consultation types for work will be feedback) For applications, we usually respond to your application needs within 15 working days, but for your account security, we will distinguish your identity, verify and process your request, and we will need you to submit full and effective identity information. After the account is canceled, we will no longer provide you with services. If you want us to delete your personal information, you can also submit an application for deleting your personal information to us.
3. Get personal information copy.
You have the right to obtain a copy of your personal basic information by sending a request to us. Under the premise of technical feasibility, such as data interface matching, we can also transmit your personal information copy directly to your designated third party according to your requirements. If your end user needs to obtain a copy of his personal information, you can initiate a request to us. When we complete the identity verification of the end user, we will return its personal information copy.
Examples of Information Collected
Information You Give Us When You Use Karma & Elements Services
You provide information to us when you:
1. search or shop for products or services in our stores;
2. add or remove an item from your cart, or place an order through or use Karma & Elements Services;
3. download, stream, view, or use content on a device or through a service or application on a device;
4. provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile;
5. upload your contacts;
6. configure your settings on, provide data access permissions for, or interact with an karma-elements device or service;
7. offer your products or services on or through karma-elements Services;
8. communicate with us by phone, email, or otherwise;
9. complete a questionnaire, a support ticket, or a contest entry form;
10. upload or stream images, videos or other files to Prime Photos, karma-elements Drive, or other karma-elements Services;
11. use our services such as Prime Video;
12. compile Playlists, Watch lists, Wish Lists, or other gift registries;
13. participate in Discussion Boards or other community features;
14. provide and rate Reviews;
15. specify a Special Occasion Reminder; or
16. employ Product Availability Alerts, such as Available to Order Notifications.
As a result of those actions, you might supply us with such information as:
1. identifying information such as your name, address, and phone numbers;
2. payment information;
3. your age;
4. your location information;
5. your IP address;
6. people, addresses and phone numbers listed in your Addresses;
7. email addresses of your friends and other people;
8. content of reviews and emails to us;
9. personal description and photograph in Your Profile;
10. images and videos collected or stored in connection with Karma & Elements Services;
11. information and documents regarding identity, including Social Security and driver's license numbers;
12. corporate and financial information;
13. credit history information; and
14. device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Karma & Elements devices.
Automatic Information
Examples of the information we collect and analyze include:
1. the internet protocol (IP) address used to connect your computer to the internet;
2. login, email address, and password;
3. the location of your device or computer;
4. content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
5. device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
6. Karma & Elements Services metrics (for example, the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
7. version and time zone settings;
8. the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
9. phone numbers used to call our customer service number; and
10. images or videos when you shop in our stores, or stores using Karma & Elements Services.
11. We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
Information from Other Sources
Examples of information we receive from other sources include:
1. updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
2. account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
3. information about your interactions with products and services offered by our subsidiaries;
4. search results and links, including paid listings (such as Sponsored Links);
5. credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Information You Can Access
Examples of information you can access through Karma & Elements Services include:
1. status of recent orders (including subscriptions);
2. your complete order history;
3. personally identifiable information (including name, email, password, and address book);
4. payment settings (including payment card information, promotional certificate and gift card balances, and 1-Click settings);
5. email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
6. recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
7. shopping lists and gift registries;
8. your content, devices, services, and related settings, and communications and personalized advertising preferences;
9. content that you recently viewed;
10. voice recordings associated with your account;
11. Your Profile (including Reminders and personal profile).
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@karma-elements.com. For SMS marketing, you may also opt-out by replying "STOP" to any marketing message you receive from us.
If you text STOP to our shortcode, you will receive a final message confirming that your request to opt out has been processed. Please note that we will only send text messages to your mobile device after receiving your explicit consent to do so.
Are children allowed to use Karma & Elements services?
Karma-elements.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use karma-elements Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.
Minor Policy
If you are under 16, please use your parents to provide or authorize karma-elements.com who have the responsibility of their children. karma-elements.com will not collect any data of children under 13 years old with any data, use or transfer to third parties. When we understand the personal data of children under 13 years old, we will immediately delete the data. If our website has registered children under 13 years old, please contact customer service to help delete.
General Clauses of Minors
1. If you are a minor under the age of 18, before using and related services, you should read and agree to the privacy policy together under your parents or other guardian monitoring and guidance.
2.In accordance with the provisions of relevant national laws and regulations, the protection of personal information of minors will only collect, use, share, or disclose individuals who are collected, used, shared or disclosed when the laws permit, parents or other guardians are required or protecting minors. information; If we find the personal information of minors without the consent of the parents or other guardians who can be proven in advance, we will try to delete relevant information as soon as possible. At the same time, we have established rules for collection and use of minor information to protect personal information security for children and adolescents.
3. If you are the guardian of minors, when you have any questions about the personal information of the minors you guard, please contact us through the contact information of Article 10 of the privacy policy.
How do we handle personal information provided by minors?
1. We regard anyone under the age of 18 as a minor, and we attach great importance to the protection of minors' information. In e -commerce activities, we preferably you have the corresponding civil behavior capabilities.
If you are a minor, we ask you to ask your parents or guardians to take care of this privacy policy under guidance, and use our services or provide information to us under the consent of your parents or guardians.
2. For the case where parents or guardians agree to use our products or services to collect personal information of minors, we will only obtain the consent of the guardian in the scope of law or in accordance with local laws, or use it to protect the minors. Or disclose personal data about minors.
3. We believe that supervising children's responsibilities for parents or guardians. We do not directly provide services to children, nor do we use children's personal information for marketing purposes. If you are a parent or guardian of the minor, when you have any questions about the personal information of the minor you monitoring, or think that the minor submits personal information to the app, please The public contact information contacts us.
Information Processing
You agree to clearly and fully understand that you only have to recommend products, efficient customer service and timely news notification to you, we have the right to deal with your personal data, including but not limited to any of the following or a series of operations. , Such as collecting, recording, organization, structure, storage, adaptive or modification, retrieval, consultation, use, disclosure, dissemination or other use, arrangement, combination, restriction, delete or destroy , Whether to use automated ways to operate.
We promise:
1. We will not show you advertisements based on the sensitive category (such as race, religion, sexual orientation or health status);
2. We will not share with advertisers to identify information that can be used to identify your personal identity, such as your name or phone number unless you are authorized by your authorization;
3. At any time or under any circumstances, you will not sell your personal information to any third party. We will only use information obtained based on this agreement within the scope of law. We will formulate strict policies to protect your personal information. Unless you get your authorization or other regulations in advance, you will not make your information publicly or provide to third parties.
According to relevant laws and regulations and national standards, in the following circumstances, we may collect and use your relevant personal information without soliciting your authorization consent:
1. Directly related to national interests such as national security and national defense security; directly related to public safety, public health, and public interests directly;
2. Directly related to criminal investigation, prosecution, trial, and execution of judgment;
3. Out of maintaining major legitimate rights and interests such as life, property, and reputation of you or other individuals, it is difficult to get my consent;
4. The collected personal information is made by your own public;
5. Collect personal information from legal public information, such as legal news reports, government information disclosure and other channels;
6. The necessary and stable operation of the product or service provided by the product or service provided, such as discovering and disposing of products or services;
7. It is necessary to carry out legal news reports;
8. When the public interest is necessary to carry out statistics or academic research, and the results of academic research or descriptions, the personal information contained in the results is identified;
9. In order to complete the merger, separation, acquisition or asset transfer;
10.Other circumstances stipulated in laws and regulations.
Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not in the aforementioned and collected your information, we will use page prompts, interactive processes, website announcements, etc. Explain the content, scope and purpose of information collection to you to obtain your consent.
Equipment Rights Adjustment Description
In order to provide you with complete and standardized services, we apply for necessary device permissions based on corresponding service scenarios:
1. Storage permissions (read and write storage): This permission is required to store application configuration data, downloaded and updated content within the service, and to read local files you intend to upload, ensuring the normal operation of core service functions.
2. Camera permissions: This permission is invoked when you use scanning, image recognition and relevant search functions. You may enable or disable the above permissions at any time through your mobile device settings. Disabling certain permissions may cause partial corresponding service functions to be unavailable or abnormal.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by applicable laws and regulations of the People’s Republic of China or if you violate our Terms of Service.
Data Breach Notification
In the event of any personal information leakage, tampering, loss or other data security incidents involving your personal information, we shall immediately adopt effective remedial measures, conduct risk assessment, and notify you and the competent regulatory authorities in a timely manner in accordance with the Personal Information Protection Law of the People’s Republic of China and the Cybersecurity Law of the People’s Republic of China. Notifications will be delivered without unreasonable delay via available channels including in-app notification, email, SMS or public announcement, specifying the incident situation, potential hazards, remedial measures and recommended risk-mitigation actions. We will also cooperate fully with legitimate law enforcement and regulatory investigations.
SMS Marketing Compliance
All short message marketing services strictly comply with the PRC Telecommunications Regulations and relevant national network and information security rules. We will only send commercial SMS messages to you with your explicit prior consent. We will not sell, rent or share your mobile phone number with any third parties for commercial marketing purposes without your separate explicit authorization. You may withdraw your consent and opt out of subsequent marketing SMS at any time by following the unsubscribe instructions contained in the messages, after which no further marketing messages will be sent to you.
Law Enforcement
1. We may disclose your personal information if we deem it necessary to comply with statutory obligations, respond to official legal procedures issued by competent PRC state authorities, or protect the legitimate rights, interests and safety of Karma & Elements, users and other third parties in accordance with applicable PRC laws and regulations.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. We currently use the following categories of third-party services that may collect or process your personal data:
· E-commerce Platform: Shopify Inc. (order processing, account management, payment handling)
· Email & SMS Marketing: OmniSend (email and SMS marketing automation)
· Analytics: Google Analytics (website traffic and behavior analysis). You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
· Advertising: Meta Platforms, Inc. (Facebook/Instagram advertising and pixel tracking). You can manage your ad preferences at https://www.facebook.com/adpreferences.
· Order Tracking: AfterShip (shipment tracking and delivery notifications)
· Payment Processing: Payment gateways integrated through Shopify (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal)
Certain third-party service providers may be located in or have facilities in a different jurisdiction than either you or us, and your personal information may become subject to the laws of those jurisdictions. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.
We recommend that you read the privacy policies of each of these providers to understand how your data is handled. We are not responsible for the privacy practices of third parties.
SECTION 5A - CALIFORNIA RESIDENTS — YOUR PRIVACY RIGHTS (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. This section describes those rights and explains how to exercise them.
Categories of Personal Information We Collect: We collect the following categories of personal information: identifiers (name, email address, IP address, phone number); commercial information (purchase history, products viewed); internet or other electronic network activity (browsing behavior on our site); and geolocation data (shipping address, approximate location from IP).
Your Rights:
· Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
· Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.Right to Opt-Out: You have the right to opt out of the sale of your personal information. Karma & Elements does not sell your personal information to third parties for monetary compensation. However, our use of advertising tools such as the Meta Pixel and Google Analytics may constitute a "sale" or "sharing" under California law. You may opt out of this by contacting us at info@karma-elements.com or by adjusting your cookie preferences.
· Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
How to Submit a Request: To exercise any of the above rights, contact us at info@karma-elements.com or by mail at Unit 2, 9/F., One Mong Kok Road Commercial Centre, 1 Mong Kok Road, Kowloon, Hong Kong. We will respond to verified requests within 45 days as required by law.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Cookies are small data files stored on your device when you visit our website. We use cookies to operate and improve our store, personalize your experience, and support our marketing efforts.
Cookies We Use:
Strictly Necessary Cookies (cannot be disabled):
· _session_id — Allows Shopify to store information about your session (referrer, landing page, etc.)
· _shopify_visit — Used by Shopify's internal stats tracker to record the number of visits
· _shopify_uniq — Counts the number of visits to a store by a single customer
· cart — Stores information about the contents of your cart (persists for 2 weeks)
· _secure_session_id — Secure session token
· storefront_digest — Used to determine if the current visitor has access to a password-protected store
Analytics Cookies:
· Google Analytics (_ga, _gid, _gat) — Tracks website traffic and visitor behavior. You may opt out at https://tools.google.com/dlpage/gaoptout.
Advertising & Tracking Cookies:
· Meta Pixel — Tracks conversions and enables retargeted advertising on Facebook and Instagram. You may manage your preferences at https://www.facebook.com/adpreferences.
· PREF — Set by Google and tracks who visits the store and from where.
Managing Cookies: Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality of our store. For more information on managing cookies, visit www.allaboutcookies.org.
By continuing to use our website, you consent to the use of cookies as described in this section.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. We will update the "Last Updated" date at the top of this page whenever changes are made. For material changes — meaning changes that affect how we collect, use, or share your personal information — we will provide prominent notice on our website and/or notify you by email at least 10 days before the changes take effect. Your continued use of our website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you, and we will notify you of any such transfer as required by applicable law.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at:
Tobuyer Co., Ltd d/b/a Karma & Elements
Unit 2, 9/F., One Mong Kok Road Commercial Centre,
1 Mong Kok Road, Kowloon, Hong Kong
Email: info@karma-elements.com
Phone: +852 6778 1555
We will respond to all privacy-related requests within 30 days of receipt. This Privacy Policy is incorporated by reference into our Terms of Service, including the dispute resolution and arbitration provisions contained therein.